1. Introduction & Service Model
Abilene Appliance Care operates a residential appliance repair contractor referral and connection service for homeowners located in eligible areas of Abilene, Texas. We connect homeowners seeking repair assistance with independent third-party service professionals. We are not a direct employer of appliance repair technicians and do not perform appliance repairs directly. Our website is an informational, call-first referral resource and does not feature online submission forms or customer user accounts. This Privacy Policy describes how we collect, use, process, and protect information collected through our website and telephone dispatch system.
2. Information We Collect
A. Information You Provide Voluntarily by Telephone: We do not collect personal information through online contact forms. When you voluntarily call our published dispatch line, you may communicate your name, telephone number, general service address or residential ZIP code in Abilene, and details regarding your household appliance (including appliance type, brand, and observed malfunction symptoms).
B. Telecommunications & Call Routing Metadata: Calls placed to our published dispatch number (+1 380-214-0554) route through telecommunications networks and campaign routing infrastructure (including Ringba) to connect you with an available independent contractor. In this process, technical call metadata—such as your caller ID, originating telephone number, timestamp, call duration, and routing status—is captured for telecommunication routing, quality assurance, and partner reconciliation.
C. Technical & Log Data: When you access our website, hosting servers (such as Cloudflare edge infrastructure) automatically record standard internet log information, such as your Internet Protocol (IP) address, browser type, device operating system, referring URL, and access timestamps. This data is used solely for system security, network diagnostics, and infrastructure stability.
3. How We Use Your Information
- To connect you with an independent local appliance repair contractor servicing eligible residential areas in Abilene, Texas.
- To route telephone inquiries to participating service technicians in our referral network.
- To evaluate service coverage and technician availability for your requested appliance category.
- To maintain the operational stability, network security, and performance of our website.
- To satisfy applicable legal requirements, resolve disputes, and enforce our Terms of Service.
4. Information Sharing & Referral Transfers
Independent Contractors & Dispatch Partners: We transfer customer inquiry details and telecommunications call data to participating independent contractors and referral routing networks (including Lead Smart and telecommunications partners) strictly for the purpose of connecting homeowners with local technicians, scheduling repair evaluations, and fulfilling requested service referrals.
Infrastructure Service Providers: We share technical log information with hosting and cloud service providers who assist in operating our website and telephony systems under strict operational data handling standards.
Legal Disclosures: We may disclose information when required by law, court order, subpoena, or regulatory request, or to protect the safety, rights, and property of our users, contractors, or the public.
No Marketing Data Sales: We do not sell, rent, or trade your personal contact information to third parties for unaffiliated standalone marketing, advertising, or cross-context commercial solicitations.
5. Cookies & Technical Browser Storage
Our website does not deploy third-party advertising cookies, cross-site trackers, or behavioral profiling mechanisms. Modern web browsers may utilize standard technical storage (such as transient session storage used by our site router to restore scroll position during page navigation), and hosting networks may process transient technical tokens strictly for network security and traffic routing. You may configure your internet browser to refuse cookies or local storage without impacting your ability to view our content or contact dispatch.
6. Data Security & Retention
We employ commercially reasonable administrative, technical, and physical safeguards designed to protect collected information from unauthorized access, alteration, or misuse. Information is retained only for the time reasonably necessary to fulfill referral dispatch requests, maintain operational records, and comply with legal, tax, and accounting obligations.
7. User Choices & Rights
Because Abilene Appliance Care operates a referral dispatch service rather than an online user account portal, we do not maintain consumer login accounts, online profiles, or stored web dashboards. You may browse our website anonymously without providing personal details. If you have placed a telephone inquiry and have questions regarding your contact records, or wish to request the update or removal of your details from dispatch logs, please contact our dispatch team by phone at +1 380-214-0554. We will review and address your request in accordance with applicable legal requirements.
8. Children's Privacy
Our website and referral services are intended exclusively for adult homeowners and property managers aged 18 and older. We do not knowingly collect personal information from individuals under 13 years of age. If you believe an individual under 13 has provided personal details through our dispatch line, please contact us by phone so we can take prompt steps to remove such records.
9. External Links & Independent Contractor Practices
This website may contain links to external web resources or connect you with independent contractors who maintain their own terms and privacy practices. We do not govern, supervise, or accept responsibility for the data handling practices, privacy policies, or actions of third-party websites or independent service providers.
10. Policy Updates
We reserve the right to revise this Privacy Policy periodically to reflect changes in operational procedures, service technologies, or legal obligations. The effective date at the top of this page indicates the most recent revision. Continued use of our website or telephone referral dispatch service following any posted update constitutes acknowledgment of the revised terms.
11. Contact Us
If you have questions, feedback, or concerns regarding this Privacy Policy or our information practices, please contact our dispatch assistance support by telephone at: